Q. What are the * codes for changing my C-Tel features settings via the phone?
The following star codes can be dialed from your C-Tel phone to setup various
features from your handset instead of logging into the C-Tel portal web site.
Wherever you see 'xxx' below, this refers to a number you enter.
*55Access Voicemail Portal
*99Voice Portal Menus
Forwarding and Locate me
*72xxxCall Forward Always Activation
*73Call Forward Always Deactivation
*92xxxCall Forward No Answer Activation
*93Call Forward No Answer Deactivation
*90xxxCall Forward on Busy Activation
*91Call Forward on Busy Deactivation
*561xxx Enable and Set 'Locate Me' Number 1
*571Deactivate 'Locate Me' Number 1
*562xxx Enable and Set 'Locate Me' Number 2
*572Deactivate 'Locate Me' Number 2
*563xxx Enable and Set 'Locate Me' Number 3
*573Deactivate 'Locate Me' Number 3
Call Queuing options
*70xxxAdd agent to specified queue
*71xxxRemove agent from specified queue
*71Remove agent from queue
Do not disturb and Privacy options
*78Do Not Disturb Activation
*79Do Not Disturb Deactivation
*30Caller ID Blocking Activation
*31Caller ID Blocking Deactivation
*77Anonymous Call Rejection Activation
*87Anonymous Call Rejection Deactivation
*60xxx Selective Call Rejection (Blacklist) Addition
*80xxx Selective Call Rejection (Blacklist) Removal
*65xxx Make a call with Caller ID visible
*67xxx Make a call with Caller ID blocked
*32Anonymous caller screening Activation
*33All callers screening Activation
*34Call screening Deactivation
Remote callback/dial-tone options
*94xxxRemote Dialtone Service Number Addition
*95xxxRemote Dialtone Service Number Removal
*96xxxRemote Call-back Service Number Addition
*97xxxRemote Call-back Service Number Removal
*98xxxRemote Access Authorisation Pin Setup
*98Removal of Remote Access Authorisation Pin (Trusted ANI only)
Auto Attendant options
*22Record your auto attendant message/menu for callers
*23Playback your auto attendant message/menu
*24Activate the auto attendant service on your line
*25Deactivate the auto attendant service on your line
*40Activate conferencing for my number (turn into conference room)
*41Deactivate conferencing for my number
*42Access your own conference room
Group Pickup options
*89Directed Group Pickup
*89xDirected Group Pickup (with specified pickup number)
*61Call Waiting Activation
*81Call Waiting Deactivation
*69Call Return (Call back your last caller)
*66Last Number Redial
*51Who last called me?
*37xxxSet Authorisation Pin Code
*37Remove Authorisation Pin Code (no digits after *37)
*74xProgram Speed Dial 8 (x can be 2-9)
*52Activate C-Tel voicemail system
*53Deactivate C-Tel voicemail system
*54nSet Call Diversion Timer where 'n' is number of seconds
Feature codes during a call
##Perform a 'blind' transfer to another number (if not disabled)
#0Perform an 'attended' transfer to another number (if not disabled)
*1Start/Stop a manual recording of a call (if not disabled)
*0Disconnect from a call
NOTE: Not all C-Tel features can be setup using star codes.
Q. I can't be bothered remembering star codes - is there an easier way?
A. Yes - you can use the IVR menu for features. Simply dial *99 and listen to the prompts.
Q. How do I check my voicemail?
A. There are two ways to access your voicemail
1. By telephone
Dial *55 to access phone.
Log into C-Tel Portal and select Messages from the menu. You can also have voicemail's forwarded to an email address of your choice - configure this in the Voicemail Service option in your C-Tel Settings screen. Messages will be sent as .wav attachments to the email and will normally play in Windows Media Player or similar software.