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If you can't find what you are looking for in our FAQs, product tutorials and self-help guides please contact us via e-mail  if you are an existing customer open a support ticket. New customers can contact the sales team via


Payment Options

Option One - Credit Card
With Credit Card payments customers initiate payment by logging into their account via c-tel portal. We also offer automated payment options with credit cards.
Steps to load a credit card on an account are:
1. Log into the account via
2. Select the Your Details option.
3. Enter credit card details. If you wish to have monthly charges automatically debited from the credit card ensure the Auto Debit option is checked. 
4. Click Update Details to save card.
5. To manage account notifications and auto topup options select the Account Topup and Notifications link.
6. A GST receipt will be emailed to the email address on the account whenever funds are charged to the credit card.

Option Two - Direct Credit
With Direct Credit customers transfer funds into the C-Tel bank account and payments are automatically loaded on to the customer account once the funds have cleared. Customers should allow 1 -2 business days for this process.
Steps to do this are:
1. Make a payment by bank transfer into the C-Tel bank account.
     Please make payment to:
     C-Tel Limited
2. You MUST use either your C-Tel account number or a phone number (including area code) on the account as the reference on the payment. Failure to do so will mean your payment will not be loaded onto your account.
3. A GST receipt will be emailed to the email address on the account once the payment is loaded on the account.

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