top of page

If you can't find what you are looking for in our FAQs, product tutorials and self-help guides please contact us via e-mail  if you are an existing customer open a support ticket. New customers can contact the sales team via

                                                                                         C-TEL  I Owe You or IOU

We all know how frustrating it is to unexpectedly run out of credit so we created C-TEL IOU to enable you to carry on calling when you run out of funds.

Available on C-TEL  Business and Home Plans our IOU service will kick in whenever an IOU enabled account reaches zero or negative balance and tries to make a call to a NZ or Australian phone number (including mobiles). Ordinarily these calls would be blocked due to lack of funds but with C-TEL IOU you will be able to make the call as usual. Any applicable charges will be applied to your account and you will need to repay these when you top up.

Once enabled you will have at least 1 full business day to topup - so for example if you run out of funds on Friday evening you will have until Tuesday at 1pm to topup your account. This allows for any bank transfers to clear and be processed by our systems.

Once you have topped up we'll automatically remove your IOU until next time. If you fail to top up before your IOU expires then it will be automatically removed and calling will be suspended.

It's that easy!

Terms and Conditions
C-TEL IOU is available by default on any C-TEL Business or Home plan.
Once enabled IOU credit can be used to call NZ and Australian landline and mobile numbers. Special services such as satellite calls are excluded.
Only one C-TEL IOU Credit can be outstanding at a time.
C-TEL IOU is only available for 1 business day, if you fail to top up within the IOU time frame the IOU will automatically be removed and calling will be suspended
If you do not wish to have C-TEL IOU enabled on your account please open a support ticket requesting that the feature be removed.

bottom of page