If you can't find what you are looking for in our FAQs, product tutorials and self-help guides please contact us via e-mail if you are an existing customer open a support ticket. New customers can contact the sales team via support@c-tel.co.nz
Important Announcement Regarding the C-Tel 028 89 Range
As of the 1 September 2009 all C-Tel 02889 numbers will be updated to include an extra digit. This is a regulatory requirement imposed by the NZ number administration body.
Q. What does this mean?
A. Callers will need to use the additional digit when dialing an 02889 number from outside the C-Tel network. However, C-Tel users do not need to change any of the settings on their phone or device they use to access C-Tel and can continue to use their existing 02889 number and password to access C-Tel portal.
Q. What is the new number format?
A. All 02889 numbers will now have an additional 9 in their format following the 02889. To illustrate:
Old Format: 028 89 4357
New Format: 028 89 9 4357
Q. What do I need to do?
A. Please ensure you advise friends, family and colleagues of this change so that they can continue to successfully call your C-Tel 02889 number after August 31st. Until then they should continue to use your existing number.
NOTE: This change does not affect our 028 25 range of numbers or other C-Tell regional numbers. If you have any questions regarding this change please contact c-tel support at support@c-tel.co.nz