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If you can't find what you are looking for in our FAQs, product tutorials and self-help guides please contact us via e-mail  if you are an existing customer open a support ticket. New customers can contact the sales team via support@c-tel.co.nz

                                                                   

Changing Your C-Tel Plan


You can change your monthly C-Tel plan by logging into your account via C-Tel portal and selecting the Plans and Services tab from the main left hand menu and then Change my Monthly Plan type. Your current plan information will display including usage of plan minutes to date.

To Upgrade your Plan

  • Select the plan you wish to upgrade to.

  • Review the additional minutes you will receive if you upgrade now

  • Select to either upgrade now or at month end

  • Confirm plan change date

  • Process Plan Change

  • If upgrading at month end your Plan upgrade is now complete as no payment is due

  • If upgrading now payment will be due - you will need to select payment type - you can choose to pay by credit card or use your account credit

  • Process payment

Your Plan upgrade is complete


To Downgrade your Plan

  • Select the plan you wish to downgrade to

  • Your new plan details will change

  • Confirm that you wish to downgrade your plan at next bill cycle

  • Select Process Plan change

Your plan downgrade is complete and will come into effect next bill cycle

Please note: As no refunds are give on plan downgrades these will only come into effect on your next bill cycle.

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